How long does it take to get the game?
It's usually ready within 10 minutes of payment, in your account area. On busy days it can take up to 2 hours: we'll let you know by email.
Where do you play?
On your phone or computer, in the browser. On iPhone you open it with ArcadeU Start and add it to your Home screen. There's nothing to install from the stores.
Can I change something after creating the game?
No: once created, the game can't be changed. Before paying you can check it calmly in the "Check your game" step.
What happens to my photos?
They're only used to create the game. We delete the originals and the setup data within 7 days. The finished game stays in your account area until you delete it.
How do I give it as a gift?
From your account area you download the game file and send it to anyone you like: it's theirs forever and works even offline.
Why do I need to verify my email?
To protect your game: it unlocks with a 6-digit code that arrives in your email. If the address is wrong, you can change it without losing anything.
Can I buy more than one game?
Of course: one game per payment, as many as you like.
How do I pay?
By card, Apple Pay or Google Pay, through Stripe. We never see or store your card details.
Can I ask for a refund?
The game is custom digital content: before paying you accept that it's created immediately, giving up the right of withdrawal. If something doesn't work, write to us and we'll fix it.
The game doesn't work, what do I do?
Write to us at info@arcadeu.it with the name of the game and the phone you use. We'll reply as soon as possible.
Is it an original gift for a boyfriend or girlfriend?
Yes: it's a personalised gift made with your photos and your jokes, different from the usual object. It works for birthdays, anniversaries and Valentine's Day.
What should I give a gamer?
A game where the hero is them: with ArcadeU you pick the game, add their face and their friends' faces, and they play it on their phone.
Can I give it at the last minute?
Yes, it's a digital gift: it's usually ready within 10 minutes of payment and you send it to whoever you like, with no shipping. You can even buy it during Christmas dinner, between one treat and the next.
Which occasions is it good for?
Christmas, birthdays, anniversaries, Valentine's Day, Father's Day, Mother's Day, graduation and every occasion where you want an original gift.
How do I give it to someone who is far away?
You download the game file and send it by message: they open it with ArcadeU Start and it works even without a connection.
How much does a personalised ArcadeU gift cost?
Our games cost from €14.90 to €19.90, one time only: the game is yours forever. There is also On Demand, the custom-made game.